General FAQ
Melbourne: 9:00am – 5:00pm, Monday – Friday
Sydney: 9:00am – 5:00pm, Monday – Friday
Brisbane: 9:00am – 5:00pm, Monday – Friday
Note that our stores are closed on national public holidays. State holidays are observed by the relevant State store only.
Our Jackets are handmade, and ready to wear, often shipped the next business day. However, if unsure or if a standard size will not fit you, we will make your jacket to your personal specifications.
Contact our Head Office in Melbourne, Australia via email info@ludlows.com.au, and we will send you a measurements form to fill out to prepare a more suitable garment.
Note that a made-to-order jacket will take about 3-4 weeks to be ready.
Yes, our team of wig makers can clean and repair your wig. You may send your wig to our Melbourne store, located at 530 Lonsdale St, Melbourne VIC 3000, Australia, and we will send it back to you within 7 working days of reception.
Our wig makers will do a superb job on cleaning and repairing your wig, whilst being extremely careful in assuring the colour of the hair does not change.
Although based in Australia, our prices are in British Pounds (GBP), due to the majority of our overseas clients being based in the United Kingdom. If you require a quote in AUD, please contact our head office on info@ludlows.com.au and we will happily assist you.
All our jacket and vest sizes are based on UK/Australian sizing.
If you cannot find your size online, we can assist you with a made-to-order attire. Please contact one of our stores directly for more details.
Online orders can be paid by using PayPal or a credit card (following the PayPal link at Checkout). Alternatively, you may contact us to organise a bank transfer. Our bank account details will be found on your invoice.
Your jacket can be embroidered with your name or initials for a £15 fee. Change the lining as well with a different colour or pattern, for a total cost of £25. Please contact us via email or phone for more information.
Please contact us at your earliest convenience via email or phone to discuss cancellations.
You can exchange and return most items within 30 days. However, jewelry and personalised items are non-refundable and non-exchangeable for change of mind.
Yes, you can post your items for repair and alterations, and we can post them back to you once they are ready, with an additional delivery charge.
Please contact us via email or phone, and we will arrange for the incorrect/defective items to be exchanged or returned.
Shipment FAQ
We deliver worldwide from our Australian facilities. Shipping costs will vary depending on the country of reception.
International orders are subject to Custom Fees, Import Taxes and VAT, that the recipient will be responsible for; Ludlows does not accept any responsibility for those and will not refund them.
We aim to dispatch orders from our Australian facilities within 2 business days for items in stock, 5-7 business days for customised items, and 3-4 weeks for made-to-order items.
An order usually takes 3-10 business days to be delivered to an overseas destination. This is an estimate only and may be affected during busy periods such as holiday season, exceptional circumstances, and/or delays in transport or with Customs authorities.
We will provide you with a tracking number to follow your parcel all the way to your destination.
Contact us addressing the country of delivery, for a more accurate quote.
Yes, international orders are subject to Custom Fees, Import Taxes and VAT that the recipient will be responsible for. Ludlows does not accept any responsibility for those and will not refund them.